Terms & Conditions
There are inherent risks, dangers and hazards in adventure activities, which include snowboarding, skiing. Pro Lodge Ltd will endeavour to make your trip as safe as possible, but not all risks, dangers and hazards can be anticipated or avoided. All of us that do them accept them. As individuals, everyone must calculate the dangers, judge for yourselves, and decide accordingly from the moment you step out of the chalet
1. Payments
Chalet Holidays
A deposit of £100 per guest is payable at the time of booking, should you wish to pay ths way please email Pro Lodge at info@pro-lodge.com with your requirements. Pro Lodge will then email you 11 weeks prior to your departure for the remainder of the balance.
Full Payment is required if the time off booking is within 10 weeks of departure date in accordance with the website instruction.
2. Cancellation & Changes
In the unlikely event of Pro Lodge Ltd. having to cancel/change your holiday details you will be notified as soon as possible and will have the choice of the following, as applicable:
A - accepting the change.
B - accepting an alternative holiday with us at no extra cost.
C - cancelling your holiday, in which case we will offer you a full refund.
By you - If you change any of your flight details after having booked your holiday, an administrative charge may be incurred which will then be passed on to you. If you are obliged to cancel your booking you must inform Pro Lodge Ltd. in writing immediately to info@pro-lodge.com. In all cases you will become liable for charges on the following scale:
More than 10 weeks before departure date - full refund given
Less than 10 weeks before departure - 75% of holiday cost refunded.
3. Behaviour
Whilst on Pro Lodge Ltd. property all clients are expected to behave in an orderly and acceptable manner. Should their behaviour threaten the condition of the accommodation or seriously impair the enjoyment of other guests, Pro Lodge Ltd reserves the right to refuse to further accommodate the guilty party and contractual obligations will be terminated. The guilty party will be liable for the cost of any damage so caused.
4. Responsibility
In the event of death or personal injury to yourself or any of your party traveling with us under your booking we do not accept liability if such death or personal injury is not through any fault of ours or our supplier. In particular we do not accept responsibility if the death or personal injury is caused through no fault of ours or our suppliers or is due to circumstances which we could not reasonably foresee or have avoided.
You agree that if you have a claim against us which is the fault of another party that in the event of our dealing with your claim those rights that you have against the other party are transferred to us or our insurers.
Various International Conventions govern compensation, which can be paid in other circumstances whilst on holidays or traveling and these Conventions apply to our Contract with you.
5. Disclaimer
All persons undertaking the activities operated by Pro Lodge Ltd. and our suppliers accept and understand that the activities contain an inherent level of risk of death and personal injury. No claim pertaining to injuries or death sustained whilst participating in one of Pro Lodge Ltd or our suppliers activities will be entertained nor liability accepted by Pro Lodge Ltd or its suppliers.
* Please note that Pro Lodge has a dog, although very friendly can be kept out of the way if required.
6. Vehicle, Personal Possessions and Luggage.
Pro Lodge Ltd will not be held responsible for any theft or loss of personal possessions from our premises / vehicles. Whilst we will endeavour to ensure the security of personal possessions of the party, we cannot guarantee it. Please be aware of this fact and leave expensive / personally valuable items at home.
7. Smoking policy
We operate a strictly no smoking policy in all our vehicles and inside our accommodation facilities. If people wish to smoke they must do so outside of these areas. If it is found that you have smoked within our accommodation you will be liable to a cleaning charge of up to £500.00.
8. Check In / Check Out Times
On arrival your room will be available after 3.00pm. On departure day you must vacate your room by 10:30am. If required storage facilities for luggage will be provided on departure day.
10. Insurance
Everyone booking a Pro Lodge Ltd holiday must be insured. If, on arrival in the resort, you are found to have insufficient cover you will be obliged to purchase a suitable insurance policy.
11. Equipment
Any client who loses or damages any Pro Lodge Ltd equipment whilst in his/her care will be charged by Pro Lodge Ltd for the appropriate replacement or repair cost of that equipment as determined by Pro Lodge Ltd
12. Complaints
Any complaints should be made clear to chalet staff as soon as possible, preferably in resort, or to our office no later than 14 days after returning to the UK.
13. Visa/Passports
It is your responsibility to be in possession of a valid passport and/or any visa necessary. If you do not have a British or EC passport, please be sure to check visa requirements for the countries you will be visiting.
14. Website Information
www.pro-lodge.com website information is correct to the best of Pro Lodge Ltd knowledge at the time of going live. Information relating to the resort cannot be guaranteed since changes can occur at any time outside the control of Pro Lodge Ltd
15. Free on Piste hosting / Orientation
Our ski hosts are not professional ski guides in that they do not hold a ski guide qualification or have the necessary insurance to cover you. Please refer to section 10. Insurance - for Insurance requirements for winter sports.
During your stay you have the option of choosing our on-piste hosting / orientation free service. On-piste hosting / orientation consists of map orientation and guiding on marked pistes in the Alpe d’Huez region. Under no circumstances will our hosts offer out bound / off piste guiding and if you choose to do this whilst in the company of a host you will be strongly advised against any such action unless you employ a Professional mountain guide and the appropriate equipment. Should you choose to ignore our advice, you assume all responsibility for your actions and the inherent dangers of off piste skiing / snowboarding.
We reserve the right at our absolute discretion to terminate without notice and liability “On piste hosting / orientation” of any person whose behaviour is such that is likely, in our opinion, ski lift operator or ski guide or other person in authority to cause distress, danger, damage, or annoyance to other customers, employees property or to any third party.
16. Transfers from 2010-2011 Onwards
Applicable to Winter Chalet Holidays Only
For Winter season 2010-2011 transfers will be provided by Pro Lodge Ltd (or a third party partner)
All of your inbound and outbound flight details on our online booking form must be completed 20 days prior to departure.
You will be met at Grenoble Airport upon arrival by a Pro Lodge representative. They will co-ordinate your egress from the airport and get you quickly on your way to Alpe d‘Huez.
Our current transfer program you may be required to wait up to one hour in the coffee bar.
If your flight is delayed and you miss your transfer, you will be allocated a seat on the next available transfer.
If for any reason Ski Transfers are unable to provide your transfer you will be transferred by a third party. In this instance it will only be by an organization that we have approved.
All transfers are provided to and from Grenoble Airport only.
Any transfers outside of our normal transfer days Sun – Sun will be charged at 120 euros minimum up to 4 people. Additional seats will be charged at 30 euros per person thereafter. If you are charged for a transfer, you will be subject to the transfer companies Terms & Conditions.
IMPORTANT: Incorrect information that requires additional transfers to be organized at short-notice will be charged at a minimum of 120 euros for up to 4 people. Additional seats will be charged at 30 euros per person thereafter. If you are charged for a transfer, you will be subject to the transfer companies Terms & Conditions.
On clear days the normal transfer time from Grenoble to Alpe dHuez is 1hr 40mins. Due to extreme mountain conditions during the season this is not always possible. Therefore occasionally we have to allow 4+ hours to transport you safely back which includes adequate time to check-in. The decision will reside with Pro Lodge.
We will always allow adequate time to get you safely and on time to the airport. However, there can be unforeseen exceptional circumstances that mean you miss your flight or train. Please note that for any costs incurred you will need to claim against your holiday insurance.